The first EES registration is the slow one, because your face and, if you are visa-free, four fingerprints are recorded once. Later crossings only verify them. Use a self-service kiosk when one is offered and staffed, use the Travel to Europe app only where the country supports it, and build a buffer into any first crossing. The EU publishes no single waiting time, so follow your airline, rail or ferry operator's advice on when to arrive.
Most of the worry about the Entry/Exit System comes down to one question: how much longer will the border take? Nobody can answer that for your crossing, and the EU does not publish a single waiting time. What you can do is understand where the extra minutes come from and which choices are yours. See also EES, explained and the wider visas and entry guides. Everything below comes from the EU's own Travel to Europe site and the UK government's travel advice.
What actually happens on your first registration
EES replaces the passport stamp for non-EU travelers on a short stay. The EU says it applies to you if you either hold a short-stay visa or do not need a visa for up to 90 days in any 180-day period, in the 29 European countries that use the system. After a gradual rollout, the EU states that EES has been fully operational at all external border crossing points since 10 April 2026. Your passport is not stamped.
The first time you cross, you provide personal data and an officer takes a photo of your face and, depending on your situation, your fingerprints. The EU is specific about who gives what:
If you need a short-stay visa, only your facial image is stored, because your fingerprints were collected when you applied.
If you do not need a visa, the system stores four fingerprints and your facial image.
Children under 12 are not fingerprinted, even if they are subject to EES.
That is the entire reason a first registration takes longer than a later one. Nothing about it is a test of your documents. It is a data capture, and it happens once per record. On later crossings the officer verifies the face and fingerprints already on file, which the EU describes as taking less time. In rare cases your data may need to be collected again.
If you refuse to give your biometric data you will be denied entry. There is no fee for registration, a point the UK government makes explicitly in its advice for British travelers.
Kiosk, booth or app: which to use
You will meet a passport control officer in every case. The question is how much of the work you do beforehand. The EU describes three routes, and which one you get depends on the country and the crossing, not on your preference.
| Opzione | What you do | What you need | Where it exists | Catch |
|---|---|---|---|---|
| Officer booth | Hand over your passport and give face and fingerprints to the officer | Any valid passport the country accepts | Every crossing | The slowest route on a first registration, and everyone in the line is waiting for the same officers |
| Self-service kiosk | Register part of your data yourself, then go to an officer | A biometric passport with a chip | Only at some border crossing points, if the country installed them | If a scan fails you may end up at the booth anyway |
| Travel to Europe app | Pre-register passport data and a selfie, and answer the entry questions, up to 72 hours before | A biometric passport and a supported crossing | Only countries that enable it; the EU lists Sweden and Portugal for now | Optional, and it does not replace the border check |
- Officer boothHand over your passport and give face and fingerprints to the officer · Any valid passport the country accepts · Every crossing · The slowest route on a first registration, and everyone in the line is waiting for the same officers
- Self-service kioskRegister part of your data yourself, then go to an officer · A biometric passport with a chip · Only at some border crossing points, if the country installed them · If a scan fails you may end up at the booth anyway
- Travel to Europe appPre-register passport data and a selfie, and answer the entry questions, up to 72 hours before · A biometric passport and a supported crossing · Only countries that enable it; the EU lists Sweden and Portugal for now · Optional, and it does not replace the border check
Two practical points follow from that table. First, you cannot count on a kiosk. The EU says self-service systems are available at certain crossings only, so look for signs rather than assuming. Second, the app is currently narrow. The EU's page lists Sweden, where it covers passport data, facial image and the entry questionnaire, and Portugal, where it covers the questionnaire only. Other countries may add it later, and the functions vary by country, so check the EU page before you rely on it.
If a kiosk is offered, use it. The EU explains that after using the self-service system you go to a lane where the officer has already received the information from the kiosk, including checks against other databases. The goal of automation is to reduce manual checks and, over time, queues. If you do not have a biometric passport you cannot use the kiosks, but you will not be refused entry for that reason, because the EU says valid biometric and non-biometric passports are accepted.
Why the first check feels slow, and what is in your control
Delay at the booth is usually small and mostly practical. The system needs a clean face image and readable fingerprints, and every retry adds time for the whole line. You cannot control the crowd, but you can control how prepared you are when you reach the front. Keep these habits in mind:
Have your passport ready and open. Take it out of any wallet or cover before you reach the officer, and keep your phone and boarding pass in your other hand.
Prepare your face. Remove sunglasses and a hat, and look at the camera when asked. Glasses that reflect light can make a clean capture harder.
Prepare your fingers. Scanners generally read clean, dry fingers best. If you have just applied hand cream or washed your hands, give them a moment.
Know your trip. The app's questionnaire asks about your travel plans, so expect similar questions at the booth. Have the address of your first night and your return or onward ticket to hand.
Check your remaining days. The EU has an online tool that tells you how many days you can still stay. It counts only time in the Schengen area from 10 April 2026 onward.
Keep your group together. Children under 12 are not fingerprinted, so a family with young children has fewer fingerprint scans to do. Have everyone's passport ready at the same time and let one adult lead the conversation.
None of this guarantees a short wait. It simply removes the avoidable delays that sit on your side of the desk.
Rail, ferry and road crossings are different
Not every EES check happens at a Schengen airport. If you travel from the UK to France, the UK government says that when you enter the Schengen area through the Port of Dover, Eurotunnel at Folkestone or Eurostar at St Pancras International, any information will be taken at the border before you leave the UK. That means the delay falls before you board, not after you arrive, and your operator's recommended arrival time already allows for it. Follow that time rather than your instinct about when the train or ferry leaves.
By car or coach, the logic is simple even if the numbers are not published. A vehicle full of first-time travelers needs more registrations than a vehicle full of repeat travelers, so the same lane can move at very different speeds from one hour to the next. If you cross by road, travel in daylight when you can, keep documents for everyone in one place and let the driver or tour leader tell you when to step out. Expect the coach operator, not you, to be responsible for the schedule, and follow their instructions about luggage and seating while officers work through the passengers.
Who does not go through EES
The EU lists the people the system does not apply to. The main groups are nationals of the European countries using EES plus Cyprus and Ireland, holders of residence permits and long-stay visas, and nationals of Andorra, Monaco and San Marino. Family members of EU citizens who hold a residence card are also exempt, as are people exempted from border checks such as heads of state and accredited diplomats, though diplomats on short stays may be exempt only under certain conditions. Crew members of international trains and holders of certain facilitated transit documents are also on the list.
If you are exempt, carry the documentation that proves it. The UK government advises travelers who believe they have been entered into EES incorrectly to approach border officials on their next crossing and ask for a correction. It adds that if you are exempt you should carry documents confirming your status.
How long your record lasts
The EU states that your data is kept only for set periods. Records of entries, exits and refusals of entry are kept for three years from the date they are created. Your individual file is kept for three years and one day from your last exit or refusal of entry. If no exit is recorded, the EU says the retention period is five years from the expiry of your authorized stay. After each period the data is erased automatically. The UK government summarizes this for British travelers as a digital record valid for three years.
For you, the practical meaning is that a trip every year or two keeps you in the faster, verification-only case, while a gap longer than the retention period means a fresh registration. Do not plan around the exact date. Plan around the principle: your first Schengen trip in a long time should have more buffer than your fifth.
Mistakes to avoid on a first crossing
Most avoidable problems are small. Booking a tight connection after your first Schengen entry is the biggest one. If you land in one Schengen country and connect to another within the area, the external border check happens at your first entry point, so give that connection real room. Ask your airline whether it recommends a minimum connection time for non-EU arrivals.
Do not assume a kiosk will be open or staffed. Do not assume the app works at your border. Do not leave your documents at the bottom of a bag. And do not skip the exit: the UK government says EES checks may take place before boarding when you depart by plane, so allow extra time to reach your gate on the way out. If you are in the Schengen area for more than a short trip, read the 90/180 rule explainer so the days you have left are not a surprise at the exit.
A simple plan for your first EES crossing
Treat your first crossing as a variable and everything after as a bonus. Before you travel, check your passport is biometric, find out whether your arrival country supports the app, and read your airline's advice about arrival times. On the day, keep your documents together, use the kiosk if one is staffed, and stay patient when the line is long. If you are flying onward, keep your first leg flexible, and if you are traveling by train, ferry or coach, rely on the operator's check-in time.
For the rest of the trip, a working connection matters too. Download your tickets and maps before you enter the queue, since signal can be poor inside terminals, and see the connectivity guides for an eSIM that works across borders. A ready phone, a ready passport and a realistic buffer are the three things that turn a first EES registration into a routine step rather than a stressful one. Once you are through, Italy by train, off peak and the Rome neighborhood guide are good places to start planning the part of the trip you came for.
Domande frequenti
How long will EES take at the border?
There is no official single figure, and waiting time depends on the crossing, the hour and how many first-time travelers arrive together. Your first registration takes longer than later checks because your face and fingerprints are recorded once. Follow the arrival time your airline, rail or ferry operator gives you.
Is it faster the second time?
Yes. Once your face and fingerprints are in the system, officers mainly verify them. According to the EU, travelers with a biometric passport and a clear file can often use a self-service system where one exists and may not need to see an officer.
Do I go through EES when I leave as well?
Yes. Entries, exits and refusals of entry are all recorded. The UK government advises allowing extra time when you leave the Schengen area, and EES checks may take place before boarding if you depart by plane.
Do I need the mobile app?
No. The Travel to Europe app is optional, needs a biometric passport and only works at crossings of countries that support it. At the time of writing the EU lists Sweden (passport data, facial image and questionnaire) and Portugal (questionnaire only).
What if I refuse to give fingerprints or a photo?
The EU says that if you refuse to provide biometric data you will be denied entry. Children under 12 are not fingerprinted, and short-stay visa holders give a facial image only because their fingerprints were taken when they applied for the visa.
Cronologia degli aggiornamenti
- 2026-10-02: rewritten from official sources; removed first-hand test claims and unverified figures; checked travel-europe.europa.eu EES pages (what EES records, mobile app, retention, exemptions) and the UK government's France entry requirements.
- First published.